L'Incanto Apartments: Hospitality Operations in Chroneika, Preveza
L'Incanto is the hospitality brand of SM Holdings: a single building of ten self-catering holiday apartments at Chroneika, four kilometres north of Preveza on the Ionian coast, open from June to September. It is our own property, run by our own team, and it is the operation every service we offer to owners is tested against. Guests book on the property's own site, lincanto.gr; this page is about how it is run.
The property
- What it is
- Ten self-catering apartments in one building — not a hotel: no restaurant, bar or breakfast service
- Where
- Aristotelous 26, Chroneika, Preveza 48100 — on the coast, four kilometres north of Preveza town
- Apartments
- Sleep two to five; two ground-floor apartments with step-free access, which also accept pets
- In every apartment
- Sea view, fully equipped kitchen, washing machine, air-conditioning, WiFi, free parking
- Season
- June to September
- Languages
- Greek, English, Italian
SM Holdings' role
S. M. HOLDINGS Ε.Ε. owns and operates L'Incanto. There is no third-party operator: pricing, distribution, guest communication, housekeeping, maintenance and the direct-booking website are all run by the same team that manages properties for owners. The property is labelled "by SM Holdings" on its own site for that reason.
Distribution and booking set-up
The apartments are listed on the major booking platforms and on a direct-booking site with live availability and online payment. Calendars are synchronised so a night sold on one channel is closed on all the others. Rates are set per apartment and per season, with minimum-stay rules in July and August. Direct bookings carry no platform commission, which is why the property's own site is promoted to returning guests.
Guest operations
- Enquiries answered in Greek, English and Italian
- Arrival instructions, check-in and a walk-through of the apartment
- A phone number answered throughout the stay
- Local information written by the team — beaches, Preveza town, day trips
- Review request after departure and a reply to every review
Housekeeping and maintenance
Every apartment is cleaned and inspected between stays and linen is changed on a fixed schedule during longer stays. Maintenance during the season is handled the same day by the local electricians and plumbers we use across all managed properties. At the end of September the building is shut down for winter and checked monthly until it is prepared again in spring.
What this means for owners
When we propose a pricing calendar, a cleaning routine or a guest-communication process for your property, it is one we run ourselves every summer at L'Incanto. We do not publish occupancy or revenue figures for the property; if you are considering us as a manager we will discuss the operation with you directly.
Planning a stay, or own a similar property?
Guests book direct at lincanto.gr. Owners: this is the operation we would run for you.