Guest Management for Holiday Rentals in Preveza
Guests decide how a property is rated, and ratings decide how it ranks on the platforms. Our guest management covers every contact from the first enquiry to the review after departure, in Greek, English and Italian, using the routine we run at L'Incanto Apartments each summer.
Before arrival
- Answers to enquiries within the platform response windows
- Booking confirmation, house rules and cancellation terms in the guest's language
- Arrival instructions: directions from Aktion airport and the Preveza ferry, parking, key handover, WiFi
- Special requests — cots, early check-in, late check-out — agreed in advance where the calendar allows
During the stay
- Check-in in person or by key box, with a walk-through of the property when guests want one
- A phone number that is answered for problems during the stay
- Maintenance issues resolved through our local tradespeople the same day
- Local information: beaches, Preveza town, day trips, where to eat
After departure
- Check-out inspection and damage report with photos
- Deposit release or claim through the platform
- Review request and a reply to every review, good or bad
- Turnover: cleaning, linen and restocking before the next arrival
Screening and house rules
We set house rules with you — occupancy, pets, parties, smoking, quiet hours — and apply them at booking. On platforms that allow it we review guest profiles and decline bookings that do not fit the property. Every rule that affects the guest is written in the listing so there are no surprises on arrival.
Own a property in Preveza?
Tell us where it is and how you would like to rent it. We will visit, assess it and send you a written management proposal.