Published 21 September 2026 · SM Holdings
What Property Management Includes — and What It Doesn't
Owners often assume a manager does everything, or nothing beyond handing over keys. The truth is a defined list of tasks, with a short list of decisions that always stay with you.
Guests and tenants
- Listing the property and answering enquiries
- Screening guests or tenants against the rules you set
- Contracts: platform bookings or a registered lease
- Check-in, check-out and the phone call in between
- Deposits, damage claims and reviews
Money
- Setting and adjusting prices
- Collecting payments and rent; chasing late payments
- Paying cleaners, tradespeople and utilities on your behalf, from income or a float
- Reconciling platform payouts and paying you the net
The property
- Scheduled inspections with photos
- Cleaning and linen for holiday lets
- Repairs up to your approval threshold; quotes above it
- Seasonal preparation and winter checks
- An inventory of what is in the property
Compliance and paperwork
- Short-Term Rental Registry registration and declarations
- Lease registration on myAADE for long-term lets
- Records for your accountant: income, costs, invoices
What stays with the owner
- Ownership costs: property tax (ENFIA), insurance, building fees not passed to a tenant
- Capital decisions: renovations, replacing the kitchen, changing the use of the property
- Approval of spending above the threshold
- Tax returns — done by your accountant with the manager's records
- Legal disputes — handled by a lawyer, coordinated by the manager
What a manager should never do
- Give legal, tax or financial advice instead of referring you to a licensed professional
- Spend above the threshold without asking
- Hold your income without a statement
- Promise a yield
Related pages
Want this handled for your property?
Tell us where it is and how you would like to rent it. We will send a written proposal.